Nex Bridge Technology delivers custom digital services built around each client's goals. Because every project is unique and work begins after planning and commitment, refunds are handled under the rules below.
- 1. Full Refund Eligibility If you cancel before any work has started, you may receive a full refund less a 20% administrative fee to cover processing and setup costs.
- 2. Partial Work Refund If work has already begun but the project is not finished, any refund will be based on how much of the project has been completed. A minimum of 20% of the total fee is retained to cover planning, time, and resources already used.
- 3. No Refunds After Completion Once the service has been fully delivered, tested, or approved by the client, the payment is considered final and no refund will be provided.
- 4. Client Delays or Inactivity If there is no response from the client for 30 consecutive days, the project may be marked inactive. Restarting an inactive project can involve extra charges. Refunds are not available for projects delayed or left unfinished due to client inactivity.
- 5. Chargebacks & Disputes If you are unhappy with any part of the service, please contact us first so we can resolve the issue. Filing a chargeback without speaking to us first may lead to service suspension and further action as allowed by law.
